Online Reputation Management – A Professional Take for your Brand
Defining the boundaries of Reputation Management For everyone who missed our last article on ORM here is the definition of ORM once again. In absence of total control of your brand’s image, reputation management seeks to guide the conversation boat with subtle interventions, making sure it doesn’t veer into stormy waters. Curbing the bad conversation and amplifying the good ones leads to an elevated online reputation. If negative conversation grows around a brands, a solid strategy should be in place to address the concerns, adjust the course, and minimize the fallout surrounding the controversy. Brands, across the world are now waking up to the importance of setting “Reputation” targets instead of focusing only on “Revenue” targets. They now realize that building a solid, sustainable, positive reputation brings much more long-term benefits than merely trying to meet revenue targets. Customer-facing entities like restaurants, hospitality indus...