Basics of Online Reputation Management
There are a lot of misconceptions about online reputation management. Some people think it ’ s just social media monitoring, while others believe it has something to do with public relations, and still others literally have no idea how it can impact business and sales. “ Online reputation management (or monitoring) is the practice of monitoring the Internet reputation of a person, brand or business, with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages to decrease their visibility. ” - Wikipedia ’ s definition does cover the primary goal of reputation management — which is to suppress any negativity directed towards your company — however, with corporate transparency and user-generated content becoming an integral part of any business ’ marketing efforts, it is no longer sufficient to just block spammy and hateful comments. What to monitor ? In the online reputation management scenario, there are two types ...